Can you admit when you're wrong? A test of Executive Presence

Imagine this scene: a client requests an order, and some time later, while reviewing the data, you realize that the request was not processed correctly. In that instant, you have exactly five seconds to decide: Do you accept the mistake, or do you look for an excuse to avoid "looking bad"?

The great dilemma is usually how to resolve the problem without projecting inefficiency. However, in the world of leadership, facing mistakes honestly always brings better results, even if the path is not the easiest.

Honesty vs. Excuses: The impact on your Executive Presence

The difference between an average professional and one with a solid Executive Presence lies in the "how." Above the final product, people seek to be treated with honesty and transparency. When a client perceives that you are empathetic and ready to make amends, the relationship can even grow stronger.

It is not the same to say:

"I'm sorry, there was an error and your order wasn't placed. Who knows what happened? It was probably a system error." (Here, you blame a third party and evade responsibility).

As it is to say:

"I apologize in advance; I made a mistake when registering your request. I am sorry for the inconvenience and I propose this favorable solution for you." (Here, you take ownership of the consequence and focus on the solution).

Vulnerability as a Leadership Tool

We all make mistakes! What defines us is the interest we show in fixing things. If you try to divert attention, you lose credibility; if you propose a clear way out, you generate respect.

Of course, every mistake is a lesson and the key is not to make it again. But remember: trust is not built by being perfect, but by being upright and accountable when things don't go as planned.

A challenge for you

The next time you make a mistake, no matter how small, avoid using the word "but" or blaming circumstances. Simply say: "I made a mistake, and this is what I am going to do to fix it." Observe how the other person’s reaction changes when you take full control.

Has a leader ever sincerely apologized to you for a mistake? How did that change your perception of their professionalism?

Ale Marroquín Executive Presence & Communication Expert.